The UNACCEPTABLE thing was that 2 days later I went back to the same Snellville store and bought some more items, and I may as well have been an invisible person buying those items. The WORST thing was that when I called another store the next day, they told me they still wrap wedding registry gifts. The bad thing was the ATTITUDE I was treated with for asking more than once and trying to explain that I had wrapping done this past August. I went in this store this week to buy a wedding registry gift, and was promptly informed at the checkout that BB&B no longer wraps wedding registry gifts. As short a time ago as this past August my wedding registry gift was wrapped.
Any time I have ever bought a wedding gift it has always been wrapped for me at BB&B. I have also bragged to friends who have had bad experiences at other BB&B locations that the service at the Snellville store has always been nothing short of great. In the past I have received excellent service at this location. Bridal registry gifts that I give always come from BB&B if it is an available option. I have shopped at your Snellville GA location on Scenic Highway for years. Those of us that care make sure our customer's leave happy. If you don't want to work for this company don't. And as far as working at 5am, I drive 100 miles everyday to work. I apologize for the terrible times you have encountered, but it is best to address it at the store so the management can immediately fix it. I have shopped off a Target registry for 45 minutes and no one helped me. We take good care of our customers but sometimes people take advantage of that. Also some places hold you up at the exit to check your receipt. Look at Walmart, you can only return items without a receipt 3 times a year. I always kept my receipts even before I worked here. As far as returning an item without a receipt, the only time I have seen push back is due to the high dollar amount or copious amounts of store credits.
People got tired of the long wait when we were busy and wanted to be able to do it themselves. Most stores have switched to self-gift packaging stations for our customers. That is something with your bank not our system. As far as checks not being approved our system will not let us run it through. Never once have I witnessed poor customer service at the front end of the store and if I have it was immediately fixed. I have worked at 4 different stores for over three years for this company. Needless to say we will shop in BB&B frequently because of his unselfishness.If you had a 10 Star rating I would give it to him This individual should be put on your fast track for promotions in your company. It would do service to BB&B to reward this gentleman with a BONUS for going above the call of customer service to satisfy our problem.
This was not only appreciated that he did this but, I must make the point that he drove 45 miles one way to do this.
To our surprise Mr Camp offered to bring us a new chair and when he arrived at our home, he assembled it before he left. My husband called the store and explained the problem to Mr. The order arrived a few days later and as we assembled a chair, we discovered that there was a problem with it. Camp, he became impressed with his attitude while placing a special order for shipment. I* went into the store to purchase coffee with my husband accompaning me the first time.Īs I shopped for coffee he wandered around the store and became interested in a Patio Set, which he ended up ordering. I am writing in reference to a Store Manager by the name of Russ Camp I met last week while visiting The BB&B in Selinsgrove, Pa.
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